Our Frequently Asked Questions May Help.
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Typically, Packet Pickup is the day before the race from 1-7 PM (hours may vary based on location).
All you'll need to bring is your ticket confirmation email, either printed out or shown on your mobile device.
If you can't make it to Packet Pickup, that’s fine. You can still pick up your packet the day of the event!
The Packet Pickup Permission Slip can be found at the end of the Santa Scoop that we will send via email 1-2 weeks prior to the race. You can also find the Packet Pickup Permission Slip on your race page.
VIP Race Packets include everything in a Regular Registration packet PLUS a beanie and winter gloves!
Often times, the photographers at our events come from local schools, newspapers, etc. In those cases, we regret that we typically do not have access to those photos.
Prices are the same for ages 4+. Children 3 and under may participate in the race free of charge after having a parent or guardian sign the participant waiver.
But there isn't any rule against keeping your own time!
If your code doesn't apply correctly, contact us before purchasing your ticket, and we will assist you with your registration.
When you click the ticket that you want, you'll be redirected to a form where you'll fill out all of your information. Once you submit your information, you're in!
A confirmation email will be sent shortly after. If you did not receive your confirmation email, check your spam folder. If it's not there either, email us at email@example.com. We'll be happy to assist you!
Unfortunately, we are unable to process refunds. When you sign up you agree to our NO REFUND policy. The planning and logistics required for putting on the event make it impossible. Location and date are subject to change. We do our best to keep the original date and location; however, some venues may cancel our city permits, and regulations may make it necessary to change the original date and location. If you can't make it on Race Day, feel free to come to Packet Pickup to get your race packet and say hi! For a small fee, we can also ship you your race packet. Email us at firstname.lastname@example.org if you would like your packet shipped to you.
*Prices are subject to sales and applicable discounts. No refunds or reimbursements will be made after purchase in accordance to our No Refund Policy.
We're so glad you asked!
Our Top Team is the team with the most registered participants in every city. The Top Team gets additional benefits leading up to race day and at the event, including: recognition on social media, announcements at the race, a Top Team tent to warm up under, and more!
The Top Team must have a minimum of 15 participants on the team, and only one Top Team will be chosen at every race.
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